Delivery & Shipping Policy
When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be dispatched. In the event that your items are unavailable for immediate dispatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to dispatch your order. Once the item is dispatched, we will not be able to cancel your order.
How will my order be delivered?
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a dispatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.
In case of unexpected delay resulting from the carrier's part, the delivery date shall be postponed up to 60 days after the conclusion of the contract.
Where does Octosan deliver?
We are proud to offer free worldwide shipping on all orders.
Standard International Shipping: 8-20 business days.
All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.
*All shipping times exclude clearance/customs delays