Introduction
This Privacy Policy explains how OCTOSAN (“we”, “us”, “our”) collects, uses, and protects personal information when you visit octosan.com or interact with our products and services. By using our website you agree to the practices described below.
Information we collect
- Information you provide. When you fill in our contact form or request a quote, we collect your name, email address, phone number, organisation, and the contents of your message.
- Information collected automatically. Our server and analytics tools record technical data such as IP address, browser type, device type, referring URL, pages viewed, and the date and time of each visit.
- Cookies and similar technologies. We use first-party cookies to remember session information and basic preferences, and we may use third-party analytics cookies to understand how the site is used.
How we use your information
- Respond to enquiries, quote requests, and support questions.
- Send product information, technical documentation, and proposals you have asked for.
- Operate, maintain, and improve the website and our services.
- Comply with our legal and contractual obligations.
We do not sell your personal information to third parties.
How we share your information
We share personal information only where necessary: with service providers who help us operate the website (such as hosting, email delivery, and analytics), with our parent group and authorised distributors where the enquiry relates to their territory, and where required by law or regulation.
Data retention
We keep enquiry and contact information for as long as needed to respond to your request and to maintain a record of our communication, after which it is archived or deleted in line with our internal retention schedule.
Security
We apply reasonable technical and organisational measures to protect personal information from loss, misuse, or unauthorised access. No internet transmission is fully secure, so we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
Children
The OCTOSAN website is not directed to children under 16, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The version date below indicates when it was last revised.
Contact us
OCTOSAN
PO Box 26197, Building 471, Road 4308, Block 343
Mina Salman, Kingdom of Bahrain
Tel: +973 1772 7063
Email: info@octosan.com
Web: octosan.com
Last updated: 17 May 2026.
